By engaging with DMS Air Conditioning Solutions (“we”, “our”, “us”), you agree to the following terms and conditions. These terms apply to all services, consultations, assessments, installations, and communications provided by DMS Air Conditioning Solutions.
1. Right to Refuse Service
We reserve the right to refuse service to any individual or property where safety, accessibility, or other factors may compromise our staff, business integrity, or ability to deliver work to our standards. This includes, but is not limited to, unsafe working conditions, abusive behaviour, or unreasonable demands.
2. Accuracy of Information
All quotes are based on the information provided by the customer at the time of assessment. Any changes to site conditions or requirements may result in updated pricing or solutions.
3. Service Eligibility
Our 0% interest payment plans and promotional offers (e.g. free Philips Hue kits) are subject to eligibility criteria, availability, and may be withdrawn or modified at any time without prior notice. These offers are limited to residential installations in our service area and are not transferable or redeemable for cash.
4. Warranty and Support
All installations are backed by our workmanship warranty, subject to correct use and maintenance of the system. Manufacturer warranties apply as per their terms. In the event of an issue, we will make reasonable efforts to resolve it in a timely manner.
5. Limitation of Liability
DMS Air Conditioning Solutions shall not be liable for any indirect, incidental, or consequential damages resulting from service delays, third-party equipment failure, or customer misuse.
6. Cancellations and Changes
Customers may cancel or reschedule appointments with at least 24 hours’ notice. Repeated cancellations or no-shows may result in the withdrawal of promotional offers or future service refusal.
7. Governing Law
These Terms are governed by the laws of New South Wales, Australia. Any disputes arising shall be resolved under the jurisdiction of NSW courts.
For more information, contact us at admin@dmsairconditioningsolutions.com or (02) 4715 6000.