1. Introduction
DMS Air Conditioning Solutions (ABN 59 650 466 998) (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and handle your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
By using our website, engaging our services, or otherwise providing us with your personal information, you consent to the collection and use of your information as described in this Privacy Policy.
2. Information We Collect
We may collect the following types of personal information:
Contact information: Name, address, email address, and telephone number.
Service-related information: Details about your property, air conditioning systems, service history, and preferences.
Payment information: Bank account details, credit card information, and billing address.
Communication records: Records of correspondence with us, including emails, phone calls, and messages submitted through our website.
Website usage information: IP address, browser type, device information, pages visited, and cookies (see Section 9 for more information).
Third-party referrals: Information provided by third parties such as finance providers, referral partners, or other tradespeople.
3. How We Collect Information
We collect personal information in the following ways:
- Directly from you when you contact us, request a quote, book a service, or complete a form on our website
- Through our website when you browse or interact with online features
- From third parties such as finance providers (e.g., Brighte), referral partners, or real estate agents
- From publicly available sources where lawful and appropriate
4. Purpose of Collection
We collect and use your personal information for the following purposes:
- To provide, manage, and improve our air conditioning services
- To communicate with you about bookings, quotes, and service updates
- To process payments and manage accounts
- To comply with legal and regulatory obligations
- To respond to enquiries and provide customer support
- To send marketing communications (with your consent)
- To maintain records for warranty and service history purposes
- To improve our website and customer experience
5. Disclosure of Information
We may disclose your personal information to:
Service providers: Third parties who assist us in delivering services, including subcontractors, IT providers, and payment processors.
Finance providers: Where you apply for finance through a third-party provider such as Brighte, we may share relevant information to facilitate your application.
Manufacturers and suppliers: To process warranty claims or obtain technical support.
Legal and regulatory bodies: Where required by law or to comply with legal obligations.
Professional advisers: Accountants, lawyers, and insurers as necessary for business operations.
We do not sell or rent your personal information to third parties for marketing purposes.
6. Data Security
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. Security measures include:
- Secure storage of physical records
- Password protection and access controls for electronic systems
- Encryption of sensitive data during transmission
- Regular review of security practices
Despite our efforts, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security of your information.
7. Data Retention
We retain personal information for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. When personal information is no longer required, we will take reasonable steps to destroy or de-identify it.
8. Access and Correction
You have the right to request access to the personal information we hold about you and to request corrections if the information is inaccurate, incomplete, or out of date. To make a request, please contact us using the details provided in Section 12.
We will respond to your request within a reasonable timeframe. In some circumstances, we may refuse access or correction in accordance with the Privacy Act 1988 (Cth), and we will provide reasons for any refusal.
9. Cookies and Website Analytics
Our website may use cookies and similar technologies to enhance your browsing experience and collect information about how you use the site. Cookies are small text files stored on your device.
We may use:
Essential cookies: Required for the website to function properly.
Analytics cookies: To understand how visitors interact with our website. We may use third-party analytics services such as Google Analytics.
Marketing cookies: To deliver relevant advertisements (with your consent).
You can manage cookie preferences through your browser settings. Disabling cookies may affect the functionality of our website.
10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party sites you visit.
11. Marketing Communications
With your consent, we may send you marketing communications about our services, promotions, and industry news. You can opt out of marketing communications at any time by:
- Clicking the unsubscribe link in any marketing email
- Contacting us using the details provided in Section 12
Opting out of marketing communications will not affect service-related communications.
12. Contact Us
If you have any questions, concerns, or complaints about this Privacy Policy or how we handle your personal information, please contact us:
DMS Air Conditioning Solutions
3/116 Old Bathurst Road
Emu Heights NSW 2750
Phone: (02) 4715 6000
Website: https://dmsairconditioning.com.au/
13. Complaints
If you are not satisfied with our response to a privacy concern, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):
Office of the Australian Information Commissioner
Website: https://www.oaic.gov.au/
Phone: 1300 363 992
14. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be published on our website with a revised effective date. We encourage you to review this policy periodically.